Information & Help Centre
This page is a quick index of our most useful guides, FAQs, and how-to articles. If you’re not sure where to start, use the quick start below.
Quick start:
- Choosing a system? Start with Water Filter Selection Help.
- Reverse osmosis questions? Jump to Reverse Osmosis.
- What’s in my water? See Contaminants & water issues.
Browse by category
Start here
If you’re not sure what you need yet, start with these.
Water Filter Selection Help
Best starting point, choose the right system based on your water source and what you want removed.
5 Things That You Need to Know
Quick fundamentals, common mistakes, and what matters most when comparing filters.
Standard Vs Premium
What changes between the two options, and which one makes sense for your use case.
Questions and Answers
General FAQ covering common questions around choosing, installing, and maintaining systems.
Water Filter Facts
Straight-talk education to help you understand what filters can (and can’t) do.
Be careful who you buy from
What to watch for when comparing products and claims, and how to spot red flags.
Caution
Important notes around installation, usage, and maintenance to keep things safe and effective.
Reverse osmosis
Research RO, understand waste and usage, and get answers to common RO questions.
Why Reverse Osmosis Systems
When RO makes sense, what it’s best at, and who it’s ideal for.
How Does Reverse Osmosis Work?
Simple explanation of how RO works, stages, membranes, and what “rejection” means.
Reverse Osmosis Water Filter
RO system overview, components, and what each stage generally does.
Reverse Osmosis Q&A
Common RO questions, symptoms, and “is this normal?” answers.
R O Water Usage
What to expect for RO water usage, and what impacts it.
Reverse Osmosis Waste
Why RO creates waste water, typical ratios, and how low-waste systems help.
6 Stage Low Waste RO
A breakdown of a low-waste RO setup and what makes it different.
Water Types for Residential RO
How tank, mains, and bore water can change performance and recommended setups.
Connections & setup
Fittings, countertop connections, main line systems, and RO tank/float valve setup.
Water Filter and Reverse Osmosis Instructions
Installation and maintenance instructions for common PSI systems and components.
Main Connection Systems
Main line / whole-house connection info, what’s involved, and what to plan for.
Faucet connection
Connecting systems to a tap/faucet, helpful for working out adapters and fittings.
TDS Meter Details
How to use a TDS meter, interpret numbers, and what’s normal for RO performance.
Counter Top Connection
Countertop setup guidance, including tap adapters and common connection styles.
Countertop Reverse Osmosis Fitting
More specific fitting info for countertop RO setups and compatibility tips.
Automating reverse osmosis float valves
How float valves can automate refill and help manage RO storage setups.
Reverse osmosis storage tank air instructions
How to check and set tank air pressure for correct flow and usable capacity.
Reverse Osmosis Tanks
Tank types, sizing, and troubleshooting notes when performance feels “off”.
CQ-1000 FAQ
Quick answers specific to the CQ-1000, setup, maintenance, and common questions.
Contaminants & water issues
Understand common issues and how they relate to filtration choices.
Chlorine
What chlorine does in mains water, and how to reduce taste and odour.
Chloramine
How chloramine differs from chlorine, and why the right media matters.
Fluoride & Copper
How copper, corrosion, and filtration choices can overlap in tricky water conditions.
Copper and PH Problems in Tank Water
Why low pH can cause copper issues, what to look for, and what can help.
PFAS & PFOS Removal
What PFAS/PFOS are and practical ways to reduce them with the right filtration approach.
Victoria water issues
Notes and considerations around water issues affecting Victoria.
Buying, payments & warranty
Payments, warranty info, and general purchasing help.
Paying with PayPal and Afterpay
Payment option info for checkout, PayPal and Afterpay, and how it works.
Warranty
Warranty coverage overview and what to do if you need help.
Water Filter Sales
Sales and promo information when available.
Wholesale
Wholesale pricing and eligibility notes.
Water Filters Wholesale Price List
Wholesale pricing information and eligibility notes.